My mother once asked if I was destined to open one casino after another. I laughed. I don’t know if it’s my destiny, but I do know I love it. Those of you who know me know that I’m not a fan of OSHA rules. Hard hats give me hat hair. And what is up with the shoes you have to wear on the construction site?
What I do love is the creation of the experience – imagining what each person will see, hear, touch, smell and taste as they wander through this gaming wonderland.
I love thinking through what to name a restaurant, how to design the players club program, how to approach the directional signage and the small touch points that can make or break a visit.
Last night a construction crew worked through the night to pour the slab that will start to form this giant pool that the Isle Casino will float in – 40 concrete trucks an hour for about 12 hours. Isn’t that just amazing? A giant inland pool just to float a casino!
To me that is as amazing as watching the underground world that happens under a Las Vegas casino and how it comes to life. If you ever have the opportunity to visit the “basement” of one of the larger casinos, DO IT! You will be blown away!
The thought process that goes into developing a casino that is a true entertainment destination is extraordinarily detailed.
– How many rooms away do we put the housekeeper’s closets?
– How do you get baggage from check-in to the rooms in a quick manner that doesn’t interfere with the guest experience?
– How do you get the freshest ingredients into the kitchens without extreme temperature changes?
– What does a person see when they’re standing here…or here…or there?
Yes, I think this is my favorite part of this career path I’ve chosen and yes, I hope I’m destined to open one property after another and that each one is better and more memorable than the last. Thank you to everyone who has let me play in the construction sandbox.
By the way, no one rocks a Hello Kitty hard hat like I do!